4 Stars Hotel in Ireland is looking for 2 Front Office Managers in Athlone city.
Reporting to General Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.
Manage the planning & operation of the Front Desk.
Preparation, implementation and training of SOP's and Standards.
Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
Attend Head of meetings such as Morning stand up and weekly Head of Department meeting.
Ensure a high level of customer service is achieved in the department.
Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
Management of Marriot brand standards and championing brand initiatives among the Front Office team.
Upsell and promote hotel amenities.
Promote the Hotel, it's outlets and local activities to all guests.
Ensure filing & administration in the department is in order.
Recruitment & training of new team members.
Fantastic opportunity to not only lead a four star luxury Front Office but also a world leading International Brand
Previous experience as Assistant Front Office Manager is essential.
Working knowledge of Front Office Systems, preferably Opera is essential.
Excellent written and spoken levels of English.
Previous experience in a similar sized property.
Excellent interpersonal skills.
Excellent organizational and communication skills.
Free accommodation up to 3 months to allow the candidate settle into role, assistance will be given to find accommodation locally thereafter.
Complimentary use of Gym & Swimming Pool
Career Development Opportunities
Meals provided while on Duty
Motivational Benefits - Employee of the Month etc
Health & Wellness Programme
Active Sports & Social Club
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